Those who answer the calls on our hotline are professional individuals. They are psychologists, lawyers, and whatnot. These calls are strictly confidential, for privacy reasons. Even I don't get the full context of it, because I am not supposed to know what it is. Arrangements are made with the individual in terms of any support that is given: a one-on-one meeting, a discussion over the phone, or further touchpoints they would have throughout the period until they are fully supported, from either law enforcement or mental health perspective.
As I said, whatever arrangements happen, they happen between the individual professional and the victim on that side of it. Individuals within AMPAC are not supposed to be aware of this because of confidentiality reasons. We treat it just like a doctor-patient relationship, and that's where it remains.