In Canada, I think we see this voluntary sector on the fundraising, finance, and contributions side. What you see strongly in the United States is that the volunteers who are front of shop, if you will, are called “docents” and are treated like the learned people they are. You really recognize and know they are there. They're a very visible and well-known presence. I don't see the same thing in Canada.
Do we have the same number of front-of-shop volunteers? I know that when I talk to the folks in Atlantic Canada and I ask about volunteers, a lot of them tell me that they actually can't put volunteers front of shop because it creates the perception that we're taking away somebody's job. I've been told this by several museums and museums associations in Atlantic Canada.