It's important to recognize that the copyright staff are administering a policy that the Federal Court has said is unfair. What they're doing is, in an arbitrary way, saying to their population of students and instructors, “You can use this much for free.” They're enforcing what is in fact an illegal policy.
On top of that, I think it's really offensive and regrettable and shows a lack of respect that they're spending almost as much on those officers as they would be spending on a licence. Hugh Stephens, who does a blog on copyright matters, has calculated that it's about $13 or $14 per student in direct costs for those copyright officers—whose job is to not pay publishers and not pay writers—and the cost of the licence at the post-secondary level is $14.31.