Basically, we need to find innovative ways to reinvent public service. Everywhere in the world, the same question needs to be asked: how, today, can we design a public news service that is relevant and that meets the population's needs
Services for the public have to be reinvented. Canadians get more and more of their news on the Internet via online platforms. This has to be taken into account. Public broadcasters, like others, need to learn how to work co-operatively. They are already doing so, but they have to learn to do more of their work in co-operation with others to take into account the fact that from now on, we are living in a world where national borders are becoming less and less important.
It strikes me that that public services are more essential than ever, because they are often the main vehicle through which minorities, including indigenous peoples, have access to services. From that standpoint, co-operation needs to be ramped up.