Allow me to provide some details.
First of all, the special representative's office was very small when she started, but she's obviously built her team since then. Then, as a department, we provide services to the special representative, to support her in those efforts. In that context, we should have done a better job.
From now on, notices of orders will be sent directly to my office rather than to the Office of Access to Information and Privacy.
I take personal responsibility for not having been more supportive of our special representative.