Thank you. I'll move to another element.
We have Telus with record profits, $11 billion, in the corporation. They applied to the CRTC in August to start gouging consumers by adding a processing fee to Internet and phone bills paid by credit cards, another 1.5%, when Canadians are already struggling. The CRTC has not approved this, but Telus has gone ahead. They're already gouging consumers.
I have two questions. First off, to what extent can the CRTC rule to ensure that corporations don't gouge when they haven't received approval from the CRTC, and what is it about the complaint process that allows corporations simply to move ahead when they haven't actually received approval from the CRTC?