There's absolutely a transformation, some positive and some negative. It will remain to be seen what stays with us. I know in the very beginning of the pandemic we talked about this being an opportunity to change for the positive in our sector. We're still at the place where we're extremely worried about losing members of our sector, so there's still a huge potential for us to come out of this in a much worse place.
On February 9th, 2022. See this statement in context.