I think that's important.
Could you supply us with information on who you contacted to work with you and provide that support as you changed this process and training, and any others you will be in contact with? I think it's important for us to understand what you're doing to remedy this situation. As you said, it's a learning experience. We need to know and to see what that has created and who you talked to in order to do it.
Would you be able to provide us with that?