First, to be admissible, complaints absolutely must be cases of physical or sexual abuse or of neglect. As for complaints related to—let's call it sport governance—those are returned to the federations themselves. For example, those would be complaints by parents who are unhappy with the amount of playing time given to their child, or upset because their child was not picked for the Quebec or Canadian team.
Now, regarding the handling of complaints, it is completely confidential. The complaints officer works independently and is outside the sport community. He was hired to put this system in place. He is the one who receives the complaints and, based on the information provided to him, determines if they are admissible. From there, a sanction is recommended to the federation concerned. Our federations in Quebec have adhered to the integrity policy. Next, the federation must apply the recommendations.