I would humbly submit to you that this is what the dialogue with them will reveal to us. We'll be able to identify where the system shut down and when that happened. Was it recently, in the past 4 years, or 20 years ago? That can change everything.
We also contacted all the members of the national team. They included people who had previously filed complaints and were involved in certain complaint and sanction processes and who told us they trusted the current management team. I was of course entirely prepared for the contrary.
For the moment, however, what we're moving toward is dialogue with these anonymous people. They may not remain anonymous, but they may do so if they wish. We have to get a clearer understanding of what has prevented them from filing complaints and what we can do to ensure this never happens again.