Our third party is independent. Complaints will go directly to her. As the next step, she will then triage these, and make recommendations based on our policies and procedures. That could go to a mediation. It could go to a disciplinary panel. It could be a referral back to the provincial section, depending on the jurisdiction of the complaint. In some cases, it could just be providing advice and guidance.
We're constantly learning, but our independent process has worked. OSIC has added a new level to that, a new level of independence for the national level complaints that we are receiving and have seen.