I don't know what their policy and procedures are.
I had an issue. My son's entrance into the Western Hockey League, and his exit, were both disasters.
In my son's case, he had a groin injury. He came late to the team. I think we had to drive him to L.A. This is before there were direct flights from San Diego to Calgary. We drove him to L.A. He got on a plane by himself, as a teenager, went to Denver, got to Calgary, and then got on another plane and flew to Lethbridge. The GM picked him up, dropped off his bags at the billet and told him to get his clothes on, go to the rink, meet the coaches, get his equipment on and play in an exhibition game.
He never warmed up with the team. He never knew their team systems. He is one of those whom you hear about. On his first shift, he came out, got checked from behind—headfirst into the boards—and was out with a concussion. The other player had a multiple-game suspension, but the damage was done. He was tired. He wasn't fed. He didn't have his own equipment. He was wearing new equipment. He didn't warm up with the team.