Yes. If you are not trauma-informed, you are not going to have people speak their truth. They need to feel that there is a safe place to speak.
For me, I have the gavel. I try to be the good witch and not the bad witch. I try to be the healer and the hammer. I think what you have to be is the healer, to listen and find out, like a doctor, what's going on with the patient. You'll then have to make the tough decisions.
Without listening and without open-ended questions like “What would you like me to know?” or “How can I help?” or “What do you think should happen?”—make them part of the equation—you will never get at the truth, and isn't that what we're here for? We're here for the truth of the matter and to once and for all clean up sports.