Madam Chair, that’s a good question.
I’ll say two things.
First of all—and this will answer Mr. Myles’s question—we are always reviewing our programs. For example, there are new things. Earlier, my colleague reminded me that during the pandemic, we subsidized small venues that were closing down.
After that, we realized that this was really helping the sector, which is why we carried out a pilot project, FACTOR, in which money is paid out, in order to find out whether this or that could be a more effective avenue. So I would say that we are always trying to refine our work, and that we have learned things during and after the pandemic, to mention only that.
In addition—and this may also answer part of your question—with regard to efficiency measures, we are in the process of modernizing our programs within the department to make them more accessible to our organizations, but also to streamline and speed up the process for us.
One of the challenges for our organizations is that our application processes are cumbersome. They take time and require resources. So we are really making an effort in that regard right now. For example, the Canada Strong Pass program was proposed in a very simple way in just a few weeks. People only had to fill out a one-page form.
We are also trying to improve the customer experience for people who submit applications, so that they don’t have to spend their time filling out really complex forms.