Mr. Chair, I want to assure the honourable member that we are doing everything that we can in Service Canada to meet the expectations of Canadians. In the context of the COVID-19 pandemic, we have had unprecedented volumes, but we have redeployed thousands of staff to front-line services by phone and by other means. We had to close a number of the centres because of COVID-19 concerns and the safety and well-being of Canadians.
On May 12th, 2020. See this statement in context.