The minister says the right things, but do you know what? Death by delay is a tactic of anti-energy activists. It sure is an effective way to phase out the industry, isn't it?
Talking about nice words, but failing to deliver and letting people down.... My constituents are frustrated. They're spending hours, days and even weeks trying to reach Service Canada. They're being cut off. They're getting busy signals. They're often unable to access the system at all.
I'll give you an example. After finally reaching an agent, Mike from Vermilion was told that the agent was not the “proper level” and couldn't help him, and that he would be escalated for a callback. That never happened.
I acknowledge that since the pandemic, Service Canada is overloaded, but this was already a problem pre-COVID-19. How will the minister fix it and make sure that Canadians actually get the support they need?