Thank you very much.
Perhaps I can clarify this, because I want to make sure I've got it correctly. You'd had experience in other incidents where it would often be that you would actually have a point person to deal with. Probably, given that you worked in the city of Toronto, you went through a number of those where those would be just regular occurrences and you would work with a point person.
Just to be clear, what you're saying here is that it was very difficult to identify who those point people were.