Is it fair to say there are perhaps two reasons why people don't go to vote and they sometimes get conflated? We've heard plenty of testimony for me to agree there are people who feel their vote doesn't count. They cannot elect the person they would like to elect.
There is also a sentiment out there of “I'm not going to vote because my vote doesn't count, because every politician is the same and all the parties are the same.” It speaks to a larger democratic malaise that we should be attuned to as representatives of the electorate.