In the time I spent in municipal politics I was very frustrated in the ability to gauge whether something we had done or a decision we had made had been effective or not. It was usually because there were not clear guidelines or clear benchmarks set, as far as achieving goals or outcomes was concerned. You have to set a goal and a target in order to reach it.
When your office is performing audits and you come across implementation ideas and there weren't clearly delineated targets or goals, how does your office go about assessing whether or not an implementation was successful if you don't have that kind of clarity? And do you comment on whether or not a plan was clear enough to begin with?