No, I would characterize it more this way. The management systems are there to make the system work. If there are gaps in the management systems, particularly when they involve gathering evidence, and there are gaps in the evidence, they actually cripple the ability to pursue actions in courts or otherwise. To repeat myself, and I apologize, this wasn't just a matter of sloppy paperwork but a problem of major gaps that we found in the management systems.
On December 13th, 2011. See this statement in context.