Actually, Madam LeBlanc....
Sorry, but we're trying to be fair. Madam LeBlanc isn't here all the time and it's nice to have her here, but I do have a couple of questions, so thanks.
I want to start with Ms. Patterson. You said some really intriguing things in your testimony. Where do I start?
I want to explore this idea of a retrofit coach that you talked about. Also, I can't remember which organization it was, but you talked about another organization starting to focus on the commercial side because they felt they could get there and make some progress on the commercial side versus the residential side.
All of that is to say that I have a long background in energy efficiency. I was part of the community group of stakeholders for the EGLIH, the EnerGuide for low-income households, program that never actually saw the light of day. I'm very familiar with EnerGuide and ecoENERGY—I don't care what people call it—retrofits that are supported by the federal government.
When you talked about the need for a retrofit coach and about moving to the commercial instead of residential side, it really made me think about why people aren't just doing this. Why do they need an organization to help them? Why do they need incentives? Why do they need a retrofit coach? Even for the commercial side, you always hear this line that if businesses can save money, they're going to do it. But they're not. They're not engaging in energy efficiency without the help of incredible organizations on the ground. Why do we need these energy efficiency organizations?