If the attrition rates are so much better now—they are a lot lower—why are we seeing this scenario where so much of this work has gone undone? Proper checks and balances weren't in place.
It seems like a very easy thing. You have companies submitting their proposals or whatever they might be, and you're just not getting back to them. You're not tracking that stuff. How does that happen? Is that not one of the most fundamental parts of what you do?