As we answer backlogged, old complaints, as we finish those investigations, those are on average taking us 18 months. If we take all the old ones out and just look at what's coming in the door, those are on average taking us 4.8 months. So you can see that if we took out the old cases, we can turn them around in four months, but until we get the old cases out of the way, we're going to have overall turnaround times in excess of a year.
On November 6th, 2006. See this statement in context.