We try to publish those figures each year in the annual report, so I'll be giving you figures that are one year stale: 30% that come in the door have to do with government institutions that have just applied exemptions and the individuals think there's too much secrecy; 24% are delays, so it's a very high percentage, and if we can get delays down across the system, we hope that will reduce the number of complaints; 30% are about time extensions, government institutions that don't meet the 30 days and they notify the person that they're claiming an extension of time for another year, and those people will complain; then we have about 4% that relate to cabinet confidences, complaints around the decision by the Privy Council Office to refuse disclosure based on cabinet confidences; then fees are 3%; and then we have miscellaneous around 7%. Miscellaneous can be translation, refusal to translate by government institutions, failure to keep up with Info Source, and different complaints like that.
On November 6th, 2006. See this statement in context.