It definitely causes a lot of stress to the employees as well as to our managers, because we obviously have to field the questions coming from the complainants as to where their complaint has landed, how come it hasn't been investigated, and where we are with it. This adds quite a bit of stress to the managers and to the investigators. Also, the investigators are professionals. They take pride in what they do, and nobody is comfortable with this backlog.
I've only been in this job for a few months now, and we're getting together to put in different strategies to reduce this in a timely fashion. I'm hoping that, within 24 to 30 months, we will be able to reduce, if not eliminate, the backlog that we have right now.