My concern as a consumer or as a client is that I wonder what I'm signing, what authority I'm giving to people. For instance, the dentist wanted me to sign something. They just said sign here, it's really nothing, just this new Privacy Act that's out there. I said I didn't mind signing it but asked what they were going to do with the information. I don't care if I get extra mail; that isn't what's bothering me. But what are they going to do with it?
So I wonder how much I am giving them, and you've more or less answered that. I still don't know. I guess it's the individual circumstance.
You said there were 56,000 complaints and inquiries. What's the background of those? Is there a certain sector that has more inquiries in your office than others? I just want to get into perspective what it is that your office is really addressing.
Thirdly, because I don't want to come back, in my riding I had a car dealership that immediately was very upset. Everybody thinks car dealers are rich, but they find it difficult because these people have to hire somebody else to do the databasing. Maybe they're overreacting, which is going to be my question. Are they overreacting? They want to database not only the customer, but whether that customer chose a particular colour of car or if they took it for a test drive. They're trying to database all of that information. Perhaps their dealership is overreacting, so I just want to know if it's something that sounds unreasonable when they say they have to hire somebody just to database all this extra information that they require from a customer. Of course, when you're dealing with cars, you probably are trying to get them on a mailing list to entice them to buy cars.