I'm obviously aware of my federal colleague's testimony on this issue to you earlier this week. It has worked well for us in British Columbia, given the nature of the organizations we deal with in the public sector, but also the nature of the organizations we deal with in the private sector. We have a much higher proportion of small and medium-sized enterprises in British Columbia than in the federal context, where you're dealing with banks, other large financial institutions that are federally regulated, such as telcos, where the ombudsman approach may have different benefits, if you will.
I agree with you that other tools are available to my federal colleague: recourse to the Federal Court, for example, and the audit power, which I understand she has started to use under PIPEDA, as well. So it's not as if the ombudsman approach is without sharper implements, if they're required.