We did some research funded by the Privacy Commissioner—and we've left a copy—with respect to small and medium-sized business. The basic problem right now is the lack of awareness. When there is a complaint, then small business will pay attention to it; they will follow the recommendations of the Privacy Commissioner. But in our belief, probably the most needed thing in the marketplace right now is more education, whether it's better funding for the Office of the Privacy Commissioner or the office of consumer protection. We've cooperated on a joint paper with the Ontario Privacy Commissioner as a guide to small and medium-sized businesses in implementing these principles, but there's much more to be done. That's one area we can certainly pay more attention to.
On December 4th, 2006. See this statement in context.