The two aren't incompatible, because you have cases that we found over the last four or five years where some companies are just never going to give in. They will continue the practice. But it's true that a huge amount of education still needs to be done, especially at the consumer end, to say that you have these rights, and at the business end, to say these are your responsibilities and this is how to handle it. I don't see the two as being incompatible.
On December 6th, 2006. See this statement in context.