I would say we have no indication that where there's an order-making power, there's better implementation of privacy protection. In other words, the ombudsman process is simpler and more straightforward for both complainants and the companies involved, and it seems to be producing good results. I've not had anything that says the B.C. situation produces better privacy protection--maybe a little more work for lawyers, I suppose. The way we get feedback, not just from the statistics but from our members, is that once you get an investigation by the Privacy Commissioner, all the pressures are there for you to change your behaviour.
On December 11th, 2006. See this statement in context.