My question was as follows: if a sum of money is stolen from someone's bank account, does that person receive a total reimbursement?
In the case of a stolen debit card, what kind of investigation do your institutions carry out? Can the person be reimbursed quite quickly or does the investigation drag on so that the victim of the theft is only reimbursed months later? What measures do you take to protect people and their bank accounts from wrongdoing?