Mr. Kimball, you said earlier that if you did lose three files, you would call those 2,500 clients. Do you consider it important? The representatives of other insurance companies told us that in that kind of situation, the decision to inform or not inform their clients was left to their discretion.
You work with a limited number of employees, but you make it your duty to call all your clients as soon as a file or information is lost in order to verify with them if that file contained personal information, don't you?