We have not done any kind of survey, but what we are finding from the phone calls we receive is that very few consumers know anything about the act--that there is an act, that they can complain, and that there is an ombudsman they can go to. They have no idea, and this is an issue.
It's possible that if things were more widely known.... As the member over here said, surveys have suggested that many small businesses don't realize how the act applies to them or that there is an act, especially very tiny mom-and-pop outfits. This is an issue, and it's possible that more education may help toward solving this.