But you know that in a case like that, the recourse is somewhat like David versus Goliath. There are some companies that are responsible enough to send consumers a letter saying that they apologize because they forgot to do this, lost something or whatever. But, even with a letter of this type, what do you expect the average person to do? Only a small minority of people could afford to take legal action against a large Canadian company with ties to the United States.
On February 22nd, 2007. See this statement in context.