Being there now, my impression is that it's a very happy little crew. Nobody is jumping out the windows. They're working very hard. They get a lot of satisfaction in what they do. We do resolve 99% of the complaints, and they've had some extensive training--that I attended early on in my mandate--on mediation rather than investigation.
Evidence of meeting #43 for Access to Information, Privacy and Ethics in the 39th Parliament, 1st Session. (The original version is on Parliament’s site, as are the minutes.) The winning word was report.
A recording is available from Parliament.