I have a question on another area--and Mr. Wallace has touched on this--and that is the regional offices. Correct me if I'm wrong--and I'm not diluting the importance of the attractive website, for young people particularly--but it would be of concern to any of us if vulnerable seniors, not computer-fluent in any way, were unaware of the existence of your office. I'm just wondering how a senior who is vulnerable is reached out to by your office. What proactive steps, if any, are being taken by your office to make seniors aware that you exist, that there is a complaints process, and that if they have concerns about their own privacy, you folks should be contacted?
On May 3rd, 2007. See this statement in context.