No, she was an ATIP officer, Francine Archambault, who works within the access to information and privacy directorate.
The other thing I want to make very clear is that, having submitted hundreds and hundreds of requests to many federal institutions over a number of years, as well as having been on the other side of the table as a serving uniformed officer, it has been my experience that the ATIP organization within a federal institution is extremely anxious to please a requester. Their goal, in virtually every case of which I'm aware, is to provide to the requester the documents that the requester wants. They want to serve their clients.
The difficulty, the dynamic that I have found within National Defence and in other federal institutions—especially the large, highly publicly visible ones—is that the ATIP people have to go to the individuals within the department who actually hold the records. Getting the records from the people who create them or hold them is a challenge for anybody in ATIP. So when I gave this e-mail to the Information Commissioner, it was made very clear that Ms. Archambault was going back to find out other things from the people who held the records, and that these things formed the basis of her responses to me.