The team leader in that case was Jennifer Nixon. She is responsible for considering the request and referring it to someone. She must first look at it herself and make sure that the request is for information that is in fact held by the Department of Foreign Affairs.
She then assigns the file to someone. I believe she kept it for a certain amount of time before assigning it to someone because there was considerable staff turnover. The file was finally referred to the Mr. Gary Switzer, the analyst responsible for that file.
My office then sent a message to administration.