I just commented to Madame Lavallée that I think Parliament wanted to make that clear in the amendments it brought under Bill C-2 to section 4(2), wherein it has now essentially said that the head of agency has a duty to assist in every reasonable way. If you use the wrong vocabulary in your request, but your intent is somewhat clear, it's absolutely unacceptable that they would say they're sorry, but you didn't ask the right question.
On May 31st, 2007. See this statement in context.