You're right, it doesn't say “shall”. But it doesn't say “could” and it doesn't say “can”; it says “should”.
Interestingly, after the response by Madame Sabourin, Mr. Esau does what Mr. Kratchanov suggested, and that is, he begins a conversation with the department to see if he can flesh out his request. I would say, reviewing the material that I've seen, that Madame Archambault, her assistant, tried her best, as far as I can tell. But what's interesting is that everybody went to the human rights gender equality health and population division of the Department of Foreign Affairs. According to Madame Archambault's e-mail, they state--that department--the exact wording that Madame Sabourin put in her letter. I have to assume that the wording from Madame Sabourin was obtained from GHH. I have great difficulty in believing that the department in DFAIT that works on these issues would not have known that there were at least five years' worth of reports pertaining to human rights in Afghanistan.
Is it not GHH's responsibility to properly advise the ATIP officers when they inquire about something?
Mr. Kratchanov.