I received the documents from GHH and proceeded to send them to our clerks downstairs to put on our electronic system--it makes it easier for giving out to the requesters. They are very busy, so it took a few days. They got back to me and said they couldn't scan these documents into our system because they were highlighted in different colours. What we ask our OPIs is to highlight in yellow if they have a recommendation for protection, because when that goes into our system it doesn't pick up the yellow; it's a clean document and it appears like any page.
Unfortunately, in this case there was green and blue and some handwriting, so I had to go back and ask them if they would get cleaner copy, which happened, but it took them some time. It's my understanding that the reason this file is partially late is because GHH had very few staff members. The director, Gwyn, I believe, was in and out of the office—in and out of the country, I believe—and she is the sign-off individual, so it was difficult for them to get everything together to get back to us.
In the meantime, I have approximately 30 to 40 requests. To give you the process, the very first priority on a request is to go out and task for documents. You can't work on a file if you don't have something to work on. If you're getting two or three of these a day and you have to go out to different areas to task, that becomes your priority. There are going to be times when this is going to get set aside because the priority is here.