Yes, in PCO there has not been a move toward proactive disclosure to the same extent as in other government institutions. Many people seeking information are asked to go through access to information, and that's because there is a process in there for managing the time periods.
There is nothing illegal about that, but it is, I think, out of step. The trend in government now is to go more to proactive disclosures immediately, informal responses to requests, without having to go through the $5 and the search times and so forth.