That's correct. If it results in slower service, of course that's inappropriate. What we have to determine is whether it is resulting in slower service. You can run an amber light system with a parallel. That means a package has to go up through communications, but it may run parallel with the processing and so not slow it down at all.
We've seen cases where it does slow it down, and we've seen departments where it is a systemic problem, but across the system we're not sure. We hope this will help it.