There are different types of requests that go to a department. One could be as simple as just pulling out information on what type of filing system you use or something like that. Another could be something that has very sensitive implications for the entire department and for the minister. It's not unreasonable, in my opinion, to think that one request would take longer than another.
You've talked about amber lighting being an acceptable practice. I can't disagree with you, sir, that a deputy minister of the department would be very concerned about something that has serious implications for their programs or what they're doing, and they would take time to look at it and develop a communications strategy. I don't think we can overcome that type of activity, but maybe I'm wrong.
Could we legislate that every request be answered within a much shorter period of time regardless of the difficulty? If we wanted to legislate against that or act against that type of amber lighting, which may slow something down, how would we do it?