Absolutely, Mr. Chairman, that is the case.
Mr. Alexander referred to the training that's given on a consistent basis. We have people who answer cold calls on both the access and the privacy side--and the security side, too, I might add--and we have service standards. We are diligent in getting that information out.
For example, we will have 100-level courses for new members of the ATIP community where they get the basics, but we will have specific courses tailored, for example, on personal information, in which case, of course, this issue would be front and centre. But there are others, where there is a need, such as on advice and recommendation or on solicitor-client privilege, and so there are some tailored courses that are given there.