Thank you, Mr. Chair.
Good afternoon, Mr. Marleau, Ms. Neill and Ms. Legault.
People file complaints because they're not satisfied with the answer they receive. The complaint then goes to your office. I'm going to make a comparison with an area that I know better. The Commissioner of Official Languages has a grid that rates departments and shows which ones are doing a good job, which ones are doing less well and which ones should be doing more to promote the official languages.
Have you noticed that there are some departments where there are always more problems? Why is that? What could we do to improve the situation?