Right. These are the top five cited exemptions and exclusions in all of our complaints. This is not in the system. All of these statistics are what's within our control and knowledge through the complaints process. What we've done is allocated the percentage of them by section in the statute. Section 19 deals with personal information--privacy issues, essentially--and section 19 is the navy blue, which is at the top--
On April 15th, 2008. See this statement in context.