After 25 years, we know that the reports of the former commissioners and my report last year--which wasn't fully my own report--have a common thread in them: delay, delay, delay. There is a lot of frustration out there about the time it takes us to investigate and answer a request. I think we have to look at means for building incentives for better performance. Nobody likes the concept of sanctions, but we need to have a discussion about sanctions versus incentives.
We have to look at the challenges that technology has brought, like email. Searching email is a very complex exercise now. You can't just search the subject line. The particular record you're looking for may have several iterations of a title within the body of the email. There are some technological challenges we have to look as far as information management and searching for that information. Training of staff, both within my shop and the ATIP community, is related to that.
So it's a question of bringing it into the 21st century. In 1983 cellphones were huge; e-mail was in a display-phone-style, in its infancy; and of course digital information was still thought of as microfiche on film. I think the technological context has evolved such that the act has to be adapted to some of those issues.