We are currently developing a triage factor analysis grid. For example, we're interested in finding out whether a specific problem is raised often by the same individual. Some people are almost like subscribers. Under one of our acts, it is difficult for us to close a complaint file or refuse to deal with complaints made by those who contact us regularly. I think that, for the public, there is a need to put an end to…
On April 17th, 2008. See this statement in context.