We are not doing as well as we might hope. Under the Privacy Act, there are different kinds of service standards. In general, treatment times should be 10 months. We are now at 14.4 months for a Privacy Act complaint. Under PIPEDA, the law says we are supposed to investigate complaints within a year. My latest information says we're taking an average of 16.5 months.
On April 17th, 2008. See this statement in context.